No. You can bring treasured possessions such as photos, paintings, ornaments and furniture with you. Our teams want you to have your personal belongings around you because they understand how precious these are to you. Our maintenance department will assist in hanging pictures and paintings, or moving furniture.

For regular visits to the hospital our administrator can arrange a taxi for you, this would be as per Taxi drivers rate. Alternatively it may be best to get a family member or friend to bring you to appointments.

For emergencies we will have transport via ambulance to the nearest hospital.

Each room will have a bed, armchair, wardrobe, chest of drawers, TV, and a nurse call bell. We invite residents to personalise their own rooms.

You will always be encouraged to go on holiday or visit family overnight. Staff will assist you in any way you need such as transportation or medication.

Castleross Nursing Home promote residents' independence. We provide care that is supportive and not restrictive. We encourage residents to be as independent as possible and facilitate expert support to enable this such as physiotherapy, occupational therapy and speech and language therapy.

Pets are welcome to visit our Nursing Homes provided they have been vaccinated & are supervised. Pets must be kept on a lead at all times.

Castleross has a number of GP’s who visit each week , If something was acute your GP visit will be arranged asap and residents have access to out of hours GP from NEDOC service.

No

There are no set visiting times at the Home and visitors are welcome to drop in at any time throughout the day. For privacy reasons we would ask visitors to refrain from visiting between 10pm at night and 10am in the morning, and at meal times (unless wishing to assist). However if someone is ill there is no restriction on visiting unless there is a specific request from the resident. The wishes of each resident regarding receiving visitors will be respected and will be monitored by the nurse in charge.

At Castleross Nursing Home our kitchens are managed by qualified Chefs who endeavour to use seasonal and local produce. Our food is largely freshly prepared including our brown bread, scones and cakes. Our Chefs are passionate about nutrition and the presentation of their food and are qualified to provide for all and any dietary requirements. There is a varied choice for all residents. Our kitchen teams work together with our homemakers and care teams to ensure that you enjoy your mealtime experience and that any suggestions or changes needed are communicated and implemented.

There are many activities to join in with, ranging from playing cards, music, arts and crafts, armchair aerobics, bus trips and lots more. We also hold regular parties for special occasions where we encourage all of our residents, family and friends to get involved. Our activity programme ensures there is an interesting and ever-changing choice of things to do. We try to take people's own interests and hobbies into consideration so all information provided about background, likes and dislikes will help us to ensure there is something for everyone including community events.

At Castleross Nursing Home we realise families input is hugely important as we get to know residents. We like to involve families in helping us with their life story and their likes and dislikes. We believe that by working together we can ensure that our residents get the best possible care.

Yes. When you first meet the nursing home teams, they will prepare your care plan. This will include things such as what foods you like or dislike, what time you usually get up or go to bed, what activities or hobbies you prefer. Your preference will be documented so that all the staff will know your likes and dislikes. Care teams will review your care plan with you every 4 months or more often if you want or if your needs change, it is important to know that in our Nursing Home you have the right to choose what you like or dislike.

Yes. All our homes have a residents committee who meet regularly . We strongly encourage you to join the committee within our Home. This committee plays an active and important role in the running of the Home and issues discussed by this committee are those, which relate to the greater good for all residents. Specific issues relating to individual residents should be discussed on a day-to-day basis with the Nurse in Charge or Person in Charge. Those interested in the role or membership of the committee should discuss this with the Person in Charge.

Castleross Nursing Home has an open policy with regards to complaints, all complaints are taken seriously and dealt with promptly and effectively. The Home operate a complaints procedure that meets the requirements of the HIQA Standards. Arrangements for dealing with complaints are displayed in reception areas and a copy of the complaints procedure is provided to every resident on admission and to any person acting on their behalf. Staff will know how to receive and deal with complaints. Complaints may be received from residents, staff, their relatives or a representative/advocate.